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Leverage social media for customer engagement. Integrate social channels into CRM processes, monitor brand sentiment, and interact with customers to build lasting relationships.
Talk to an Expert Oracle's Partner Relationship Management (PRM) module is an integral part of the much larger Customer Relationship Management (CRM) suite. This software solution is designed to help businesses efficiently manage and improve their partner relationships.
There are several tools and features available in the PRM module that serve key areas of partner relationship management, including partner onboarding, collaboration, performance tracking, deal registration, educational resources, and incentive programs.
By providing tools for partner registration, contract management, and partner profile setup, the PRM module simplifies and expedites the new partner onboarding process.
The centralized platform provided by the module ensures secure partner collaboration. It includes features such as partner communication, document sharing, and collaborative sales planning.
Businesses can use predefined metrics and performance indicators provided by the PRM module to evaluate their partners' performance. It also has real-time reporting and analytics capabilities to track partner sales, deal pipeline, and revenue contribution.
To ensure fair competition among all partners and prevent channel conflicts, the PRM module allows partners to register sales opportunities and request deal protection.
The module offers multiple resources for partner training and support. These include online training materials, knowledge bases, and support ticketing systems, enabling partners to enhance their product knowledge and improve customer service capabilities.
Lastly, businesses can design and manage partner incentive programs using the PRM module. The incentives can include discounts, rebates, sales performance bonuses which can motivate and reward high-performing partners.
Streamlined Partner Onboarding: The PRM module simplifies and expedites the process of onboarding new partners, reducing administrative overhead and accelerating time-to-market.
Improved Collaboration: The centralized platform enables secure partner collaboration, fostering effective communication, document sharing, and collaborative sales planning.
Enhanced Partner Performance: With predefined metrics and real-time reporting capabilities, businesses can track and evaluate partner performance, enabling them to identify areas for improvement and optimize partner contributions.
Prevention of Channel Conflicts: The deal registration feature ensures fair competition among partners and minimizes conflicts, promoting a harmonious and productive partner ecosystem.
Empowered Partners: The module provides comprehensive training and support resources, empowering partners to enhance their product knowledge and deliver exceptional customer service.
Motivated and Rewarded Partners: By designing and managing partner incentive programs, businesses can motivate and reward high-performing partners, driving partner engagement and fostering revenue growth.